So I spent some time trying to figure it out, playing with Normal.dotm and the various styles (List paragraph, List Number, List Bullet etc etc). And finally, when I've got Normal.dotm open (i.e. I'm editing that template file), I get my result: I apply a standard numbered list, and it comes up flush left (i.e. not indented) and hanging at 1.0cm (cos I don't use inches...) and with a tab stop applied at 1.0cm as well - funky stuff!
Remember that you must update the values in the sheet if you want to continue the numbering series with the next batch of tickets. For instance, if you want your next batch of tickets to start with 112, you'd open the workbook and change the value 100 to 112, and update the remaining values accordingly. Don't forget to save the workbook after updating the values.
In the Adobe InDesign document I’m working on here we actually have two master pages, an ‘A’ master and a ‘B’ master so I’m going to select both the left and right hand page frames with the special character in on my ‘A’ master and go to Edit>Copy. I’m then going to double click on my ‘B’ master page and go to Edit>Paste in place. this will then copy the special character and position it in exactly the same place as it appears on my ‘A’ master. numbering in publisher